Mercedes-Benz VS20 VITO (2019–2020)
What the hazard is
If the incorrect head restraints have been installed, this could increase risk of a neck injury and/or whip lash for rear passengers should an accident occur.
What to do
Consumers are asked to contact their most convenient Mercedes-Benz retailer for a vehicle inspection and free of charge repair. To find a local Mercedes-Benz dealer, visit www.dealerlocator.mercedes-benz.com.au
Defect
The head restraints of the rear bench seats may have been installed in some vehicles with the head restraint bars of a different bench seat and/or head restraint variant.