VOLKSWAGEN GOLF, PASSAT & PASSAT CC (2010–2012)
What the hazard is
If the permanent current supply of the starter motor is not noticed, overheating of the component may occur, resulting in local scorching damage and a possible vehicle fire.
What to do
Owners of affected vehicles will be contacted by direct mail. Owners should contact their local Volkswagen Authorised Service Centre or contact the Volkswagen Customer Experience contact centre on 1800 607 822 to arrange an inspection and repair of the vehicle.
Defect
If a bent or broken spring obstructs the clearance of the spindle in the starter motor relay, it can lead to a blockage over time and result in a permanent current supply to the starter motor relay. This can lead to the overheating of the component.