MERCEDES BENZ C-Class and E-Class Convertible (2021)
What the hazard is
If the head rest moves or becomes detached it could increase the risk of injury or death to vehicle occupants.
What to do
Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible. A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
Defect
The rear head rests may not be fitted correctly. As a result they may move or detach from the seat in an event of an accident.