Mercedes-Benz C Class (2022)
What the hazard is
In the event of an emergency, if the vehicle occupants are unable to connect with emergency call centre, emergency vehicles may not be directed to the affected vehicle. This could increase the risk of death if a serious injury has occurred.
What to do
Owners of affected vehicles can contact their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible free of charge. Consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
Defect
Due to a software issue, the overhead control panel may fail. In this case, voice connection with the emergency call centre may fail and vehicle data will not be transferred.