Mercedes-Benz EQS 53, EQS 450, EQS 500 (2021–2022)
What the hazard is
A loss of motive power whilst driving increases the risk of an accident, causing serious injury or death to vehicle occupants and other road users.
What to do
Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make an arrangement with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible. A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking,
Defect
Due to a software issue, the electric vehicle (EV) Drivetrain system may deactivate resulting in a loss of motive power.