Mercedes-Benz 112 eVito, 116 Vito, 119 Vito, 129 eVito, EQV300, Marco Polo HORIZON V250, V-Class V250, V-Class V30 (2023–2025)
What the hazard is
If the eCall system is not available, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
What to do
Owners of affected vehicles will be contacted by Mercedes-Benz in writing and are asked to schedule an appointment with their authorised Mercedes-Benz dealership to have the work carried out as soon as possible, free of charge.
Defect
Due to a hardware component connectivity issue, the Hermes Control Unit (ECE) may not operate as intended. In this case, the communication module might not be able to establish a network connection. If this occurs, the emergency call system (eCall) communication would not be available.