Mercedes-Benz Certain, C-Class ,E-Class, E-Class Coupe/Convertible, GLC, CLS, with 48 volt system. (2021–2023)
What the hazard is
A sudden loss of motive power whilst driving could increase the risk of an accident, causing injury or death to the vehicle occupants and/or other road users.
What to do
Owners of affected vehicles should contact their authorised Mercedes-Benz dealership as soon as possible to have the engine control unit software updated, free of charge. A full list of authorised dealerships can be found at: www.mercedes-benz.com.au. Alternatively, owners can use the Mercedes-Benz online booking service at: www.mercedes-benz.com.au/servicebooking.
Defect
Due to a software issue in the engine control unit, the fuel injectors may deactivate when exiting coasting mode. If this occurs, the vehicle may experience a sudden loss of motive power.