Ford Mustang Mach-E (2023–2025)
What the hazard is
In the event of an emergency, an occupant who remains inside a locked vehicle and unable to use an inside door release handle may not be able to exit or be retrieved from the vehicle, increasing the risk of injury or death to vehicle occupants.
What to do
Owners of these affected vehicles will be contacted in writing requesting they contact an Authorised Ford Dealer to have their vehicle rectified, free of charge. For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).
Defect
Due to a software issue, if the occupants exit the driver and/or front passenger doors using the interior mechanical release handles when the12 volt battery is discharged and the doors are in lock status, the doors may remain locked when they are re-closed. If this occurs, the key fob, interior and exterior handles will not unlock the doors.