VOLKSWAGEN Touareg (2020–2024)
What the hazard is
A vehicle fire could increase the risk of injury or death to vehicle occupants, other road users and bystanders, and/or damage to property.
What to do
Owners of affected vehicles can contact their preferred Volkswagen dealership to schedule an appointment as soon as possible to have the software update carried out, free of charge.
Defect
Due to a manufacturing issue, the cell modules installed in the high voltage battery may be defective and overheat during charging. If this occurs, it could lead to a vehicle fire. Note: Until the software is installed, we ask that you request can consumers refrain from charging the high-voltage battery using an external charging source and refrain from driving in electric only mode. We further request ask that the setting “battery hold” in hybrid mode be selected at a charge level of a maximum of 50%. These measures are required for the safety of your vehicle. You can of course continue to safely drive your vehicle in petrol mode.